Introduction
This Privacy Policy applies between you, the user of this website and app, and FinBanq Limited ("FinBanq", "we", "us" or "our"), the owner and provider of this website and app. We take the privacy of your information seriously, and this policy sets out how we collect, use, store and protect any personal data you share with us, or that we collect automatically, when you use our website, app or services.
This policy should be read alongside our Terms and Conditions. Please read it carefully. By using this website or app, you agree to the practices described here.
Definitions
- Data — all information you submit to FinBanq via the website and app, interpreted in line with applicable Data Protection Laws.
- Cookies — small text files placed on your device when you visit parts of, or use certain features of, the website and app.
- Data Protection Laws — any applicable law governing the processing of personal data, including the UK GDPR and related national legislation.
- FinBanq — FinBanq Limited, a company incorporated in England and Wales with company number 17397872, whose registered office is at 3 Vernon Road, London, England, E11 4QT.
- UK and EU Cookie Law — the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.
- User / you — anyone who accesses the website and app other than as an employee or engaged service provider of FinBanq acting in that capacity.
- Website and App — the FinBanq website and app you are currently using, and any subdomains, unless separately governed by their own terms.
Scope of this policy
This policy applies only to FinBanq's own actions and to users' interactions with this website and app. It does not extend to any third-party sites you may reach via links from our site, including social media platforms.
For the purposes of Data Protection Laws, FinBanq is the "data controller" — meaning we decide the purposes for which, and the way in which, your data is processed.
Data we collect
We may collect the following data from you, including personal data:
- Name
- Date of birth
- Job title and profession
- Contact details, such as email address and phone number
- Business details, such as company name, address and registration information
- Financial and payment information needed to provide banking and payment services, such as account and card details
- IP address, browser type and operating system (collected automatically)
- Referring URLs, pages visited and general activity on the website and app (collected automatically)
How we collect data
Data you give us
We collect data you provide directly, for example when you contact us by phone, email, post or through the website or app, apply to open an account, complete a form, or take part in a survey or promotion.
Data collected automatically
When you access the website and app, we automatically collect certain data — such as your IP address and how you interact with our content — to help us understand usage and improve the service. We also use cookies to collect data in line with your browser's cookie settings; see the Cookies section below.
How we use your data
We use your data to provide, operate and improve our banking and payment services and your overall experience, including for:
- Setting up and administering your account
- Processing payments and transactions
- Verifying your identity and meeting our regulatory and anti-fraud obligations
- Customer support and account management, including via your named account manager
- Internal record keeping and service improvement
- Communicating important updates about your account or our services
Where we rely on our legitimate interests as the legal basis for processing, you have the right to object in certain circumstances — see "Your rights" below.
Keeping data secure
We use technical and organisational measures to protect your data, including:
- Account access controlled by unique credentials
- Data stored on secure servers
- Encryption of payment details in transit, using SSL/TLS technology
Our systems and processes are designed to meet PCI DSS standards for handling payment data securely, and we maintain procedures for responding to any suspected data breach. If you suspect any misuse, loss or unauthorised access to your data, please contact us immediately at hello@finbanq.com.
Data retention
Unless a longer period is required or permitted by law — including regulatory record-keeping requirements applicable to payment and banking services — we hold your data only for as long as necessary to fulfil the purposes set out in this policy, or until you ask us to delete it. Data may persist on backup or archival systems for a period after deletion, for legal, tax or regulatory purposes.
Your rights
Under Data Protection Laws, you have the right to:
- Access — request a copy of the data we hold about you
- Correction — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data, subject to our legal and regulatory obligations
- Restriction — ask us to limit how we use your data
- Portability — ask us to move, copy or transfer your data
- Objection — object to our use of your data, including for legitimate interests
To exercise any of these rights, contact us at hello@finbanq.com. If you're unhappy with how we've handled a request, you can complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.
Links to other websites
Our website and app may link to third-party sites. We have no control over, and are not responsible for, the content or privacy practices of those sites. We recommend reading the privacy policy of any third-party site before using it.
Change of business ownership and control
If FinBanq's business is sold or restructured, your data may be transferred to the new owner or controlling party, who will continue to be bound by the terms of this policy. We may also disclose data to a prospective purchaser of our business. In either case, we will take reasonable steps to protect your privacy.
General
You may not transfer your rights under this policy to another person without our agreement. If any provision of this policy is found invalid or unenforceable by a court, the remaining provisions will continue to apply. This policy is governed by the law of England and Wales, and disputes are subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this policy
We may update this policy from time to time, including where required by law. Any changes will be posted on this page, and continuing to use our website or app after an update means you accept the revised policy.
Contact us
If you have any questions about this policy or how we handle your data, please get in touch: